TERMS AND CONDITIONS
Here you"ll find the terms and conditions that bind you (‘the Client’) to Great Edge Ltd (‘the Company’) and define our obligations and responsibilities to each other.
By using our services or purchasing any products from Great Edge Ltd these terms are deemed to have been agreed upon at the initiation of work, or the completion of a purchase (whichever comes first).
Our website is provided for users in the United Kingdom only. Although it may be possible to access the website from other countries, we make no representation that our website is compliant with any legal requirements in force in any jurisdiction other than the United Kingdom, or that the content available on the website will be appropriate for users in other countries or states.
1. Our details
1.1 Great Edge Ltd (we, our and us) operates the website.
1.2 Great Edge is a limited liability company incorporated in England and Wales (company number 12745823). Our registered address is 54 Smithbarn, Horsham, UK RH13 6DX.
1.3 Our contact telephone number is 07359 096952 and our contact email address is service@greatedge.co.uk
2. Definitions
2.1 “Agreement” means these Terms and Conditions.
2.2 “Client” means the purchaser of the product or service.
2.3 “Company” means Great Edge Ltd (registered in England and Wales, Company number 12745823)
2.4 ‘Website’ refers to greatedge.co.uk and associated pages at that address
2.5 ‘Working Day’ means Monday, Tuesday, Wednesday, Thursday and/or Friday
2.6 Within our subscription services ‘Month’ refers to the interval from a date within a calendar month to that same date in the next calendar month (for example from March 15th to April 15th).
2.7 Knife/knives - Price notwithstanding, please read ‘knife/knives’ in these terms and conditions to refer to any item sharpened by Great Edge Ltd
3. Prices
3.1 The price for the Company’s services, inclusive of any taxes shall be as specified at point of purchase and at checkout.
3.2 The price is considered fixed and non-amendable once a purchase is completed and funds are received by the Company.
3.3 Payment for subscription services are made in advance. For example a subscription payment made on May 12th is to cover sharpening service for the period from May 12th to June 11th inclusive.
4. Guarantee and the Company’s obligations thereto
4.1 All knives are guaranteed sharp by passing the“BESS test” prior to returning to the Client. See 9.2.
4.2 Where the Client is not satisfied with the sharpness of the returned knives the Company will re-sharpen these knives free of charge.
4.2.1 The Company’s obligations towards re-sharpening knives free of charge applies only where dissatisfaction is reported within 24 hours of receipt. Re-sharpening can be undertaken only once per knife per order.
5. Drop-Off, Collection and Return
5.1 The Client is responsible for delivering and collecting their knife/knives from the Company.
5.2 The Company provides a secure drop box (lockable by combination lock) where The Client may deposit items for sharpening, and collect completed goods.
6. Inspection of Sharpened Knives
6.1 The Client shall inspect the returned knives upon receipt of the parcel.
6.1.1 Where knives are not sharpened to the satisfaction of the Client, the Company must be notified within 24 hours of receipt. The Company will collect these knives at their expense for re-sharpening free-of-charge.
6.2 The Company will clean all knives prior to returning them to the Client, but it is good practice for the Client to also clean their knives upon return. The Client retains all responsibility for ensuring the knives are in a suitable state for culinary use following a sharpening procedure by the Company.
6.3. Where the Client has reported dissatisfaction with the sharpness of a knife, the Client has 24 hours from receipt to notify the Company in writing by email only. The Company will re-sharpen any knife at the Company’s expense that is deemed blunt by the Client. On receipt of the returned knives the Company will inspect and approve the re-sharpening if the knives are deemed insufficiently sharp. A BESS test will be carried out to verify this.
The company will undertake to re-sharpen products only once per order.
The Client acknowledges that The Company is not contractually obligated to address claims outside of the 24 hour inspection window for reasons non-exhaustively laid out in 6.4
6.4 It is inevitable that knives lose sharpness with use. There are many factors contributing to longevity of sharpness. Frequency of use, hardness of work surfaces, quality of steel, maintenance, handling and storage conditions plus others. It is for these reasons Client must adhere to conditions laid out in 6.3 in order to qualify for re-sharpening.
6.5 The Company will photograph all knives upon receipt at the workshop. The Company is not held responsible for Client's claims regarding condition of returned knives, unless evidence can be provided that the issue relates to handling by the Company.
6.6 The Company will endeavour to return all knives within three ‘working days’ of receipt of the knives (see 2.5).
6.7 The Company will by default endeavour to sharpen knives back to the bevel angle that is on the knife when received at the workshop. By prior agreement with the Client, a new bevel angle can be set on any knife, but the Client assumes responsibility that alteration of the bevel angle may shorten the durability of a blade.
6.8 Unless agreed in writing with the Client, the Company will match the existing bevel width of each knife being sharpened – usually 1-3 mm.
6.9 The Client accepts that in certain instances the Company will need to re-profile a bolster in order to correctly sharpen a knife.
6.10 The Client exonerates the Company with regards to aesthetics of the bevelled edge. The Client gives consent for the Company to sharpen their knives using their professional discretion.
7. Client’s Obligations
7.1 The Company is not liable for any damaged arising from incorrectly packaged knives by the Client (see also 6.5).
7.2 It is the Client’s responsibility to keep the Company informed of any change in contact details and/or address. The Company will not be held liable for losses arising from failure to do so by the Client.
7.3 Products and services are not transferable from the Client to any third party with the sole exception of ‘Gift Card’ product and services. With specific relation to Gift Card purchases, the Client, not the recipient, has entered into an agreement with the Company and shall liaise with the Company with regards to shipping of the card to the recipient.
7.3.1 If the Client wishes to include a knife belonging to another person, for the purposes of this agreement the Client assumes all rights and responsibilities of that blade for the duration of the service period with the Company. The Company’s responsibility extends only to the Client and not any third party for any product or service offered.
7.4 It is the Client's responsibility to ensure that they are able to proceed with the service and that the collection address is accessible to the Company at the agreed time (see 5.4).
7.5 Where the Client enters into a monthly subscription service it is the Client’s responsibility to deliver or make available knives to the Company in a timely way. The start date of a subscription is the day of the month that the subscription was first purchased, and the monthly sharpening eligibility renews on that day of each subsequent month until the service is cancelled. For example, if a subscription is purchased on May 10th, then the ‘renewal date’ becomes the 10th of each subsequent month (June 10th, July 10th etc).
7.5.1 It is the client’s responsibility to drop-off or arrange collection of subscription knives in a timely way - no later than the renewal date of the following month. For example if a service renews on the 15th of February, then knives must be received by The Company no later than March 15th. No ‘rollover’ will be permitted for unused monthly sharpening.
8. Cancellation
8.1 If the Client chooses to cancel an order after knives have been dropped off but before sharpening has taken place then the purchase amount will be refunded, minus a fee of £8.00 to cover costs incurred in the process of administering and returning knives to the Client.
8.1.1 The company’s contractual obligations to the Client ceases 24 hours after arrival of the returned knives to the designated drop-off address of the Client.
8.2 Where the Client cancels a subscription service, no refund will be issued for the month in which the cancellation request has been made, even if no service has been rendered that month.
8.2.1 Where the Client cancels a subscription service but still has unused services for that month, the Client is entitled to still send knives to the Company for sharpening, and the agreement between Client and Company will be considered complete 24 hours after receipt by the Client of returned, sharpened knives (unless term 6.3 applies). See section 7.5.1 regarding when knives can be received to be allocated against a particular calendar month. No further subscription charges will be taken by the Company even if the return date of the knives lands in the following calendar month.
8.3 Cancellations for subscriptions must be submitted to the Company by email prior to 23:59:59 on the day prior to the renewal date to avoid a charge for the following month. Collection of subscription payments is automatically programmed by the Company but cancellation is manual. Therefore there could be occasions where a cancellation is made too late to stop the processing of the monthly payment. In these rare cases the Company will refund in full the subscription cost for the cancelled month and the agreement between Client and Company shall be considered complete with no further obligation by either party. The refund will be provided to the Client within the first 10 working days of the cancelled month.
8.3.1 In case of dispute as to the time at which a cancellation request was received, the time stamp on the email received by the Company shall apply.
9. Company's Obligations.
9.1 The Company is not responsible for nor can guarantee longevity of knife sharpness. This is due to many contributing variables in the ongoing use of knives outside of the company's control (see 6.4)
9.2 The Company's sharpness test uses the “BESS” score. As degree of sharpness can be subjective, in order to establish a standard, knives need to pass a BESS test prior to shipping back to the Client.
The BESS test measures the force required to cut through a standardised material (a thin synthetic wire). The sharper the blade, the less force is required. Therefore with a BESS test, a lower result means a sharper knife.
No knife leaves our workshop without passing this test.
A ‘pass’ result is a score of 150 or less.
9.2.1 In some very rare instances a knife cannot be sharpened due to its quality or condition. In this extremely rare event, the knife will be returned unsharpened and a refund given on the individual knife.
9.3 The company endeavours to sharpen and return knives within two working days from receipt of the knives at the workshop.
9.4 Servicing times are advisory and not contractually binding.
10. Severance
In the event that any term of this User Content Agreement is found by a court of competent jurisdiction to be void, invalid, illegal, unenforceable or non-binding, it shall be modified to the minimum extent necessary to make it valid, legal, effective and binding, giving effect to the purpose of the original term to the maximum extent possible. In the event that such modification of the term is not possible, it shall be deleted from this User Content Agreement. Where a term is defective only because of a partial term, sub-clause or part-provision of a term, and such modification is not capable of remedying the defect, that defective partial term, sub-clause or part-provision alone shall be deleted. No deletion of any term or partial term, sub-clause or part provision under this clause shall affect the validity of the remainder of this User Content Agreement or any other terms contained herein.
11. Waiver
11.1 Any failure to exercise or delay by us in exercising any of the rights or remedies that we may have under these Terms and Conditions or otherwise shall not constitute a waiver of those rights or remedies, or any other rights or remedies that we may have against you or any other person at any time. Any exercise of our rights and remedies under these Terms and Conditions or otherwise shall not restrict us in any way from the further exercise of those same rights or remedies, or any other rights or remedies that we may have against you or any other person at any time.
11.2 The Company shall in no way be held liable for damages, losses or costs incurred from injury to the Client caused by the knives sharpened. The Client purchases the Company’s service at their own risk and acknowledges the inherent dangers of sharp knives.
11.2.1 The Client exonerates the Company from any costs or damages arising from damage to knives that have underlying existing faults.
12. Agreement
This Agreement contains the entire agreement between the Client and the Company. No additional written or verbal agreements are deemed contractually binding, unless expressly agreed by both parties (in writing) as an amendment to these terms and conditions.
13. Governing law and jurisdiction
13.1 This User Content Agreement, any documents referred to in it, and any disputes arising from or in relation to it, whether contractual or not, shall be governed by and construed in accordance with English law.
13.2 The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or in relation to this User Content Agreement or any documents referred to in it.
14. Changes we may make to these Terms of Use and other documentation
14.1 We reserve the right to update these Terms of Use, our privacy policy, our cookies policy and any other documentation referred to in any of these documents from time to time. We may change our Terms of Use and other documentation for any reason, including:
(a) to reflect any changes in the way we carry out our business;
(b) to account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;
(c) to accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
(d) to inform you of any changes in the way that we use cookies or similar information-gathering technologies; or
(e) to ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.
14.2 If required by law, we will provide you with notice of any changes in these Terms of Use or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms of Use or other such documentation on our website with a new effective date stated at the beginning of them.
14.3 By continuing to access our website after we have updated our Terms of Use, terms of sale, and/or user content agreement, you agree to be bound by those updated versions. You also acknowledge that by continuing to access our website after we have updated our privacy policy and/or our cookies policy, that the practices set out in those updated policies will apply to our handling of your information and our use of cookies and similar technologies.
14.4 You must check these Terms and Conditions and all other documentation referred to in them each time you access our website in order to ensure that you are aware of the terms that apply to you at that time.
14.5 The date that these Terms and Conditions and/or any other documents (including our privacy policy were last amended is set out at the top of that document and is referred to as that document’s “effective date”.
15. Viruses and other harmful content
15.1 We do not guarantee that our website does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website.
15.2 We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
15.3 You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
15.4 You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.
15.5 You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.
15.6 You must not attempt to perform any denial of service type attack on our website.
15.7 You must not perform any action which would contravene the Computer Misuse Act 1990.
15.8 We may report any breach or suspected breach of this clause 15 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.
16. Electrical Call-Out Services
16.1 During electrical repairs, there might be a need to damage plaster or other decorative services in order to identify the location of a fault. The company will make every attempt to dicuss with the client before causing such damage, but under no circumstances is the company responsible for decorative repairs.
16.2 Similarly to 16.1, if an appliance is damaged in the course of fault finding, the company bears no responsiblity for repair thereof
16.3 Electrical supply to the Client’s property is provided by the Distribution Network Operator (DNO), and the DNO owns certain parts of the electrical installation (incoming fuse etc). Under no circumstances will the Company do work on this items. DNO equipment will be inspected as a first step to any electrical repair, and if any signs of damage or tampering are evident, photographic evidence will be taken for avoidance of doubt as to the Company’s involvement with said equipment.
16.4 The Company operates in good faith within its competency to repair electrical faults. For certain areas, such as photovoltaic supply, or electric vehicle charging devices, the Company may decline or halt work where the fault investigations indicates a requirement for knowledge outside the Company’s competency. Where the Company has accepted work that it turns out it does not have sufficent training to complete, some or all of the call-out charge may be refunded at the company’s discretion.
16.5 Notwithstanding 16.4, it won’t always be possible for the Company to solve an electrical fault. The Client therefore accepts that Call out and hourly charges are for investigative time, and offer no guarantee of fault resolution, although that is always the goal of the Company.
16.6 The call-out charge is due regardless of how long is needed for fault resolution. If fault investigation by the Company exceeds one hour in duration, then additional hourly charge(s) apply as per the fee table on this website.
16.7 The Company reserves the right to charge full or pro-rata rates for additional hours worked beyond the additional hour covered by the call-out charge.
16.8 For avoidance of doubt, the timing of a job initiates at arrival to site, either by knocking on a door, ringing a doorbell, or being greeted by the Client or their representative. The timing of a job ends by verbal agreement between Client and Company, or by the Company representative stepping/driving off the property to depart (whichever comes first).